===== Connection Lost / Whitelisting Error (I was NEVER able to login before) =====
{{:client:guides:ff95b149-84b3-4427-9907-7bb026610d2d.png?400|}}

Sometimes, **IPv6 may be blocked** or misconfigured by your internet provider, which can prevent the whitelist system from detecting your IP properly.

If you have **never been able to log in** and always receive this error:

1. **Disable IPv6 on your device.**  
   You can follow this guide for Windows:  
   [[https://support.nordvpn.com/hc/en-us/articles/19919186892305-How-to-disable-IPv6-on-Windows|How to disable IPv6 on Windows (NordVPN Guide)]]

2. Restart your computer.
3. Visit [[http://my.uosagas.com|my.uosagas.com]] and log in again.
4. Launch the game and try logging in.

This will allow the launcher to whitelist your IPv4 address correctly.

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===== Connection Lost / Whitelisting Error (but I was able to login before) =====
{{:client:guides:ff95b149-84b3-4427-9907-7bb026610d2d.png?400|}}

Are you seeing this error?

> **Connection lost: Wrong password OR No Firewall whitelisting!**  
> *Relog to http://my.uosagas.com to renew whitelisting.*

Don’t worry — this is not a bug or a broken account. It usually means your **IP address has changed** and needs to be **whitelisted again**.

<WRAP info>
UOSagas uses an **IP-based whitelisting system** for security reasons.  
If your internet connection changes (e.g. new router IP, different location, VPN, or a mobile hotspot), your IP must be renewed in our system to allow login.
</WRAP>

==== ✅ How to Fix It ====

1. Visit [[http://my.uosagas.com]] in your browser.
2. Log in using your account credentials.
3. That’s it — your new IP is now whitelisted automatically.

Once done, you can launch the game and log in again without issue.

==== 🔄 Why This Happens ====

This can occur when:
  * You switch locations or connect from a different Wi-Fi.
  * Your router resets and assigns a new IP.
  * You're using a VPN or mobile network that changes your IP frequently.

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===== Need Help? Contact Support or Community Managers =====

Still stuck or having trouble that this guide didn’t solve?  
We’re here for you — our **Support Team and Community Managers** are ready to assist.

You can reach out directly via our official **Discord server**:

👉 [[https://discord.gg/YWxNRTXykZ|Join the UOSagas Discord]]

<WRAP info>
Once inside the server:
  * Look for **yellow-named staff members** — they are the Community Managers and Support Staff.
  * You can **send them a direct message** or **ask for help in the appropriate support channels**.
</WRAP>

<WRAP warning>
⚠️ Please avoid sharing sensitive account details publicly — only share them with verified staff via DM.
</WRAP>

No issue is too small — whether it's account problems, launcher errors, or confusion about how to play, we’re happy to help!

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